Case Study: Contingent Staffing

Speed and quality at the most competitive price


One of the world’s largest financial institutions, SGA’s client was seeking to augment their preferred supplier list. The client sought a strategic, certified diverse supplier that could offer nationwide IT staffing while excelling in a competitive, vendor neutral program. Key objectives included:

  • Cost savings
  • Strict key performance indicators and service-level metrics
  • Streamlined screening and hiring processes
  • Ensuring compliance with banking regulations

We delivered a preferred supplier solution that has resulted in a mutually beneficial, long-term partnership.


SGA’s preferred supplier solution ties a high level of internal engagement to metrics and performance. We compete for all IT staffing positions against multiple suppliers. We support all technical and functional categories spanning six client locations in the United States. Our service focuses on:

  • Strategic account management
  • Optimizing support by maintaining consistency
  • Exceeding industry-standard metrics
  • Complying with managed service provider rules of engagement
  • Providing top talent under bill rate
  • Single point of contact


Through SGA’s preferred supplier model, significant results were realized:

We’ve placed more than 500 resources nationally since 2006.

Even through multiple managed service provider iterations, SGA has consistently held a top supplier ranking within the program, with multiple Supplier of the Year awards under our belt. SGA’s service tenure enables our team to exceed industry standard performance metrics, often exceeding a ratio of 8:1 job orders to assignment starts.

Cost controls
Due to our successes, we’ve been added to the client’s non-IT list as well as other bulk and exclusive arrangements. Cost control is achieved by performance that amplifies volume discounts, among others. We’ve achieved high marks at each quarterly business review for consistently coming in under bill rate.

Regulatory compliance
We provide contract monitoring to ensure 100 percent compliance with service, insurance and indemnity requirements.