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Client Operations Analyst

  • Job ID:

    19-01800
  • Term:

    Contract
  • Status:

    Open
    • City:

      Tampa
    • State:

      FL

Description

Software Guidance & Assistance, Inc., (SGA), is searching for a Client Operations Analyst for a Contract assignment with one of our premier Financial Services clients in Tampa, FL. (W2 contract)

Financial Markets Systems Area (Manages risk). Consultant will be required to work with the member community to project manage and ensure the mandatory testing is completed. This position requires strong skills and experience in testing applications, collaboration, organization, communication and overall project management.

Responsibilities:
  • Act as the primary point of contact for mandatory testing for members
  • Manage all aspects of a mandatory migration for the member community
  • Hold internal stakeholder meetings to align on expectations, timelines and overall deliverables for initiatives.
  • Drive client engagement/testing to ensure success of testing
  • Lead regular project status meetings with clients to provide project status updates.
  • Manage client go live by partnering with all internal parties to ensure readiness and successful transition to production
  • Accountable for the success of the entire Client lifecycle and the resolution of all issues that arise during the project.
  • Successfully engage in multiple client projects simultaneously.
  • Build and maintain strong relationships across all groups involved with the member migrations
  • Identify and implement opportunities for efficiencies by working across the Global Solutions Delivery teams and overall Financial Organization.
  • Develop and maintain project materials as needed (Project Status Reports, SOP, project plans, test plans, etc)
  • Act as the voice of Client when possible to provide feedback and potentially recommendations to Product Management
  • Enhance the Client Experience by providing recommendations to management
  • Support all Business Lines within Corporation's Core
  • Additional project work required by Management when necessary



Required Skills:
  • Bachelors Degree preferably in a Financial related field
  • Excellent communications
  • Client or Customer service experience
  • Risk, Compliance or Regulatory experience
  • 2- 5 years experience ideal.

SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. We encourage Veterans to apply. To view all of our available job postings and/or to learn more about SGA please visit us online at www.sgainc.com.

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