The next level of our Quality Assurance Department is our Recruiters. These individuals maintain an ongoing and open flow of communication with all of the individuals on the team. We always try to address an issue directly with the individual prior to it escalating to the attention of the client.
If required, the next level of our Quality Assurance is the Operations Manager. This individual will intervene and try to resolve any issues in a very timely manner. Finally, if the problem still requires additional assistance it will be presented directly to the owners of SGA. The reason this format has been successful is simple. We always communicate any problems to the appropriate level immediately. We realize problems are not resolved on their own; but, if addressed properly, they can be corrected quickly and easily.
SGA adds value to the client relationship by creating a strong partnership with all parties involved. We take responsibility for managing our consultants while they are on the client’s site. If for any reason a problem develops between the consultant and a client, SGA will act as a liaison between the parties. This occurs rarely at SGA because of our screening and subsequent follow up.
Less than 1% of our clients have canceled a contract before completion. But if for any reason the client is dissatisfied with a consultant, the SGA Account Manager’s first effort will be to work one-on-one with the client and consultant to see if the issue can be resolved. If this is not possible, SGA will immediately offers the client the right to terminate the consultants’ contract. The clients’ satisfaction is SGA’s top priority. SGA will then take the necessary steps to make the transition with a new consultant as seamless as possible.
Screening Process >